É um conjunto de elementos interligados, integrados na organização, que funcionam como uma engrenagem para atender à política e os objetivos da empresa, tornando-os visíveis nos produtos e serviços e atendendo as expectativas dos clientes, visando alcançar:
A Manutenção e melhoria dos Sistemas de Gestão visa fornecer aos clientes informações e incentivos necessários para assumir a responsabilidade e explorar opções e tomar decisões assertivas, com a finalidade de garantir que a organização esteja engajada com o propósito de buscar a melhoria contínua de seu sistema de gestão, adotando um desejo próprio de fortalecimento, aperfeiçoamento e adaptação às necessidades do mercado.
O treinamento é uma ferramenta fundamental para o desenvolvimento e capacitação das pessoas. Portanto torna-se uma questão estratégica para organizações.
As necessidades de treinamentos surgem com as mudanças nos processos e na gestão, novas tecnologias, necessidade de relacionamentos, negociação, atendimento a clientes e liderança e requerem um aprimoramento contínuo por parte dos empregados de uma empresa. Ter essa capacitação refletirá diretamente na forma como o negócio enfrentará a competitividade de seus concorrentes.
A Certificare realiza treinamentos e cursos customizados, de acordo com a realidade e necessidade do cliente, nas áreas de Gestão da Qualidade, Gestão estratégica, Gestão de Pessoas e Gestão de Saúde e Segurança do Trabalho e Meio ambiente.
Para verificar a conformidade do sistema torna-se necessário realizar Auditorias Internas. A atividade da Auditoria Interna está estruturada em procedimentos, com enfoque técnico, objetivo, sistemático e disciplinado, e tem por finalidade agregar valor ao resultado da organização, apresentando subsídios para o aperfeiçoamento dos processos, da gestão e dos controles internos, por meio da recomendação de soluções para as não-conformidades apontadas nos relatórios. Realizamos auditorias internas em todos os processos e sistemas de gestão.
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